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Bk99.ai Privacy Policy – Your data is a sacred trust in our hands

When you use bk99.ai, we collect certain information — and you have every right to know why, how, and how safely it is handled.

Last updated: January 1, 2026
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Fully Encrypted
No Data Selling
No Third Parties
Your Control
You may request deletion of your data
GDPR Compliant
International Standards

Our Core Principles for Privacy Protection

Key highlights of how bk99.ai keeps your data secure

Minimal Data Collection
Only the information strictly necessary to provide our services is collected. Nothing more.
Never Sold to Third Parties
bk99.ai never sells or rents your data to advertisers or third parties.
Advanced Security Technology
Your data is protected with 256-bit SSL encryption, firewalls, and regular security audits.
Your Rights Are Protected
You can view, correct, or delete your data at any time.
Specific Retention Period
Data that is no longer needed is automatically and securely deleted after the applicable retention period.
Clear Communication in Bengali
All privacy matters are communicated in plain Bengali – no complex legal language.
Take a Moment: This Privacy Policy applies to all services offered by bk99.ai. By using bk99.ai, you are considered to have accepted the terms of this policy.
Table of Contents
1

What information do we collect?

Bk99.ai collects two types of information from you – what you provide directly, and what is collected automatically.

Data Type Example Time of Collection
Identity Information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address At Registration
Financial Information BKash/Nagad number, transaction history At Payment
Device Information IP address, browser type, operating system On every visit
Usage Information Game history, betting patterns, login times While Using the Platform
Location Data Country & region (down to city level) Collected automatically via IP

We do not collect your precise GPS location. Only your country and approximate region are identified — for legal compliance and service improvement purposes.

2

Why do we collect your information?

Bk99.ai does not collect information without reason. Every piece of data we collect serves a specific purpose:

  • Service Delivery: To create accounts, process transactions, and ensure a seamless gaming experience.
  • Identity Verification: To prevent fraud and meet legal obligations (KYC/AML).
  • Security: To detect unusual activity and keep your account secure.
  • Service Improvement: Analyzing which games and features are most used to improve the platform.
  • Contact: To deliver important updates, transaction confirmations, and customer support.
  • Legal Obligations: To maintain records required by regulatory authorities.
Withdrawal of Consent: You may withdraw your consent to marketing emails or messages at any time. However, essential service communications (such as transaction confirmations) cannot be opted out of.
3

How Is Your Information Used?

Bk99.ai always ensures a lawful basis before processing your data. The main purposes for which we use your data are:

Service Operations

For account management, game operations, payment processing, and customer support.

Analytics & Improvement

Analyzing user behavior to improve the platform experience and fix issues.

Security & Fraud Prevention

Monitoring unusual transactions and account activity to prevent fraud.

Personalized Offers

Displaying relevant bonuses and offers based on your gaming preferences.

Bk99.ai never uses your information for automated decision-making (such as credit scoring). All significant decisions are subject to human review.

4

Who is your information shared with?

Bk99.ai does not sell your data. However, in certain limited circumstances, information may be shared with trusted third parties:

  • Payment providers (e.g. bKash, Nagad): Information necessary for processing transactions is shared with relevant parties, and is protected under their respective privacy policies.
  • Game Provider: Limited data (such as player ID) is shared solely for operating specific games. No names or contact details are shared.
  • Legal Authority: We may be required to disclose data under a court order or legal obligation. Where possible, you will be notified in advance.
  • Identity Verification Services: Identity document details are shared with approved verification agencies as part of the KYC process.
Important: bk99.ai never sells or transfers your data to advertisers, data brokers, or marketing agencies. That is our core commitment.
5

Cookie Policy

The bk99.ai website and app use cookies and similar technologies. Cookies are small data files stored on your device.

Cookie Type Purpose Can it be turned off?
Essential Login sessions, security, core functionality No – the platform will not function
Functional Remembering language preferences and game history Yes – but with a reduced experience
Analytics Page visit tracking, performance measurement Yes – turn it off in Settings

You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.

6

How Long Is Your Data Retained?

Bk99.ai retains your information for the following periods:

  • Account Information: Duration of active account + 5 years (as required by legal obligations).
  • Transaction Records: Minimum 5 years (as required under financial regulations).
  • KYC Documents: Up to 5 years after account closure.
  • Support Contact: Up to 2 years after last contact.
  • Analytics Data: In anonymized form for up to 2 years.

Once the retention period has elapsed, your data is automatically and securely deleted. Certain data may be retained longer where required by legal obligation.

7

Your Rights

Bk99.ai respects your data rights. Here is a full overview of the rights you hold:

Right to Access

You have the right to request a copy of the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that your data be erased.

Right to Restrict Processing

In specific cases, you may request that the processing of your data be temporarily restricted.

Data Portability

The right to download your data in a readable format.

Right to Object

You may object to your data being used for marketing purposes.

To exercise any of these rights, contact our support team. We will respond within 30 days of your request. Please note that in some cases legal obligations may prevent us from fulfilling certain requests.

8

Children's Privacy

Bk99.ai is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

To Parents: If you believe your underage child has registered on bk99.ai, please contact our support team immediately. We will deactivate the account and delete all associated data without delay.
9

Security Measures

Bk99.ai applies the highest industry standards to protect your data. Our security layers include:

All data transmitted between your device and our servers is encrypted using 256-bit TLS 1.3 – the highest standard of encryption used in the banking industry.

Our servers are hosted in ISO 27001-certified data centers, with regular penetration testing, firewalls, and intrusion detection systems actively in place.

Only authorized personnel among our staff may access specific data. Every access is logged and regularly audited.

In the event of a data breach, bk99.ai will notify the relevant regulatory authority within 72 hours and alert affected users immediately. We have a tested incident response plan in place.

Please note, however, that no method of transmission over the internet is 100% secure. Do your part as well — use a strong password and never share it with anyone.

10

Policy Updates

Bk99.ai may update this Privacy Policy when necessary. In the event of any changes:

  • You will be notified via email or an in-platform notice before any significant changes take effect.
  • The date of any change will be noted at the top of the page as the "Last Updated" date.
  • Continued use of bk99.ai after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you have the option to close your account.
11

Get in Touch

For any privacy-related questions or requests, please reach out to us through the following:

Email Support

Privacy@bk99ai.app
Response time: within 24 hours

Live Chat

24/7 Support in Bengali
Average response time: 2 minutes

For formal data protection requests, please include "Privacy Request" in the subject line. We will respond to your request within 30 days.

To learn more, visit our FAQ Section and Terms & Conditions View Page.

Our Commitment: Your data is a trust placed with bk99.ai — one we take seriously at all times. If you have any questions, ask us and we will answer honestly.

Your Data Is Safe – Play With Confidence

Bk99.ai's strict privacy policy keeps you protected. Register today and enjoy gaming in a safe environment.

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