Bk99.ai FAQ – All your questions answered in one place

Yes, registering on bk99.ai is completely free. There are no registration fees, monthly subscriptions, or hidden charges. Simply make a deposit and you're ready to play.

No. Each person may only have one account on bk99.ai. Creating multiple accounts may result in all accounts being suspended and balances forfeited. This policy exists to maintain a fair environment for everyone.

The minimum age to register on bk99.ai is 18. Your date of birth is required during registration and will be verified. Accounts for users under 18 are not permitted.

KYC is not required at registration. However, for your first large withdrawal (generally above ৳50,000) or in cases of suspicious activity, a copy of your National ID or passport may be requested. This is to protect the security of your account.

Your name and date of birth cannot be changed once set. You can update your email yourself. To change your mobile number, contact support and complete identity verification.

To close your account, reach out via live chat or email. Please withdraw your balance before closing. Responsible Gaming A self-exclusion option is also available in this section.

Wait 60 seconds and click the "Resend" button. A weak mobile signal may cause a slight delay. If you still don't receive it, let us know via live chat and we'll assist you directly.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number, verify the OTP, and set a new password. The entire process takes under 2 minutes.

After 5 consecutive failed login attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again, or reset your password. For urgent assistance, contact us via live chat.

Yes. On the login page Select the "OTP Login" tab. Enter your mobile number, request an OTP, and enter the code to log in – no password required.

For security purposes, your session will automatically end after 30 minutes of inactivity. To prevent this, enable the "Remember Me" option at login — but never do this on a public or shared device.

If your mobile number has changed, log in using your username and password. Then update your new number in your profile settings. If you run into any issues, contact us via Live Chat with a valid ID.

Change your password immediately. Then notify us via Live Chat or email. We'll review your account activity and secure it if necessary.

bk99.ai supports deposits via bKash, Nagad, and Rocket. All payments are credited to your account instantly. More payment methods will be added soon.

The minimum deposit at bk99.ai is ৳500. Most games can be started with this amount. Your maximum deposit limit depends on your Financial Transactions on the page.

Most withdrawals are processed within 2–5 minutes. During late nights or peak hours, it may take up to 30 minutes. Larger amounts may take slightly longer due to security verification.

The minimum withdrawal amount is ৳1,000. Amounts below this cannot be withdrawn. Your account must have sufficient balance before initiating a withdrawal.

First, wait 5–10 minutes. If it still hasn't arrived, take a screenshot of the transaction and share it in Live Chat. We'll resolve the issue within 24 hours and verify the payment if needed.

If a withdrawal fails, the amount is automatically returned to your bk99.ai wallet. You're free to try again. If failures keep recurring, please contact support.

After logging in Financial Transactions In this section, you can view the full history of all your deposits and withdrawals, including dates, amounts, and statuses.

bk99.ai does not charge any fees on deposits or withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply a small charge in accordance with their own policies.

After registration, Log In proceed, on the Bonus page. Go to the Welcome Offer page to activate it, then make your first deposit. A bonus of up to 150% of your deposit amount will be credited automatically. This must be done within 7 days of registration.

The wagering requirement for the welcome bonus is 15x. This means you must wager the bonus amount 15 times before you can withdraw. Each bonus has its own terms — on the Bonus page. View details.

Log in every day and on the Bonus page. Check it out. The daily reload bonus is typically 10–30% of your deposit. Offers may vary each day.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a referral bonus. For bonus amount and terms, on the Bonus page. here.

Most bonuses must be used within 7–30 days of being credited. Expired bonuses are removed automatically. The validity period for each bonus on the Bonus page. is listed there.

Cashback is generally paid on a weekly basis. You will receive a set percentage of your net weekly losses as cashback. The rate and amount vary depending on your VIP level.

If you have not received your bonus, contact live chat. Provide your deposit transaction ID and the name of the bonus offer. We will resolve it within 24 hours.

bk99.ai features over 1,000 games, including Live Casino (Baccarat, Roulette, Blackjack), slots, crash games, Sports Betting (cricket, football), and jackpot games. Popular Games Check the relevant section.

Minimum bet amounts vary by game. Most slots and table games can be played from as low as ৳10–50 BDT. High Roller High-stake betting options are available.

Yes. All games on bk99.ai use internationally certified RNG (Random Number Generator) technology. The RTP (Return to Player) for each game is publicly disclosed, and all games are audited by independent third parties.

bk99.ai offers betting on 20+ sports including cricket, football, tennis, basketball, and kabaddi. You can also place real-time bets on live matches. Betting Section here.

Jackpot Any winnings are credited in full to your bk99.ai wallet. For large jackpots, identity verification (KYC) may be required. Once verified, you can withdraw the full amount.

If you lose connection mid-game, your game state is safely stored on the server. When you reconnect, you will see the latest status. If any bet appears missing, contact live chat with the transaction ID.

Yes. All data on bk99.ai is protected with 256-bit SSL encryption. We never sell your personal information to third parties. To learn more, Privacy Policy Read more.

Always check the address bar in your browser for bk99ai.app Make sure the SSL certificate (padlock icon) is visible in your browser. We will never ask for your password or OTP via SMS or email. If anything seems suspicious, contact us directly through live chat.

Yes, bk99.ai supports OTP-based two-step verification. Go to Profile Settings, navigate to the "Security" section, and enable it. Once active, an OTP will be required at every login.

Never. No bk99.ai staff member will ever ask for your password, OTP, or bank PIN. If anyone does, it is a scam — disconnect immediately and report it to us.

Yes. After closing your account, you may request deletion of your data. We will erase everything except what we are legally required to retain. For details, In the Privacy Policy Yes.

After logging in, go to your profile and navigate to the "Responsible Gaming" section to set daily, weekly, or monthly deposit limits. Limits take effect immediately. To increase a limit, you'll need to wait 24 hours.

Self-exclusion is a voluntary option to lock your account for a set period – ranging from 6 months to permanent. You can do this from the "Responsible Gaming" section in your profile, or Responsible Gaming page Learn more.

A cooling-off period is a voluntary break of 7–30 days, during which your account will be closed for gaming but withdrawals will still be available. You can return with a fresh mind once the break is over.

The bk99.ai support team handles gaming-related concerns with care and sensitivity. Reach out via Live Chat or email. Responsible Gaming page Self-assessment quizzes and various tools are available.

Go to Profile Settings and turn off "Marketing Communications". You will no longer receive any promotional notifications, emails, or SMS. This is your right.

bk99.ai works seamlessly on mobile browsers. Just open the site and add it to your home screen – it works just like an app, with no separate download required.

Clear your browser cache and cookies, then refresh the page. Check your internet connection. Try a different browser. If the issue persists, contact support with a screenshot.

Update your browser and clear the cache. If you're using a VPN or proxy, disable it. Try switching your mobile data connection. If the problem persists, contact support.

bk99.ai runs best on the latest versions of Chrome, Firefox, and Safari. Chrome is recommended for mobile. Older browsers may experience some issues.

Go to the "Notifications" section in your profile settings to enable or disable push notifications. You can also manage this through your browser's notification permissions.